1. Introduction
Digital Innovation for Information Technology and General Trading LTD (“Digital Innovation,” “the Company,” “we,” “us,” or “our”) respects the privacy of individuals who visit our website, communicate with us, or interact with our digital services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our official corporate website at https://diiqltd.com.
We are committed to handling personal information responsibly, transparently, and in accordance with applicable legal requirements.
By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required for a particular processing activity, we will seek it separately as appropriate.
2. About Digital Innovation
Digital Innovation is an Iraqi company specializing in information technology, software engineering, digital transformation, and related technology solutions and business services.
Our registered legal name is:
Digital Innovation for Information Technology and General Trading LTD
Arabic Legal Name: شركة الابتكار الرقمي لتكنولوجيا المعلومات والتجارة العامة المحدودة
Headquarters: Baghdad, Republic of Iraq.
For matters concerning personal information and privacy, Digital Innovation can be contacted at:
For the processing activities described in this Policy, Digital Innovation is responsible for determining how and why personal information collected through its corporate website is processed.
3. Scope of This Privacy Policy
This Privacy Policy applies to personal information processed through our official website and its associated administrative functions.
The website includes corporate information, services, solutions, industries, case studies, client information, partnerships, business ecosystem information, community activities, articles, insights, and contact facilities.
It also covers information submitted through contact forms, information processed for website administration and security, and personal information intentionally included in approved public content.
The current website does not provide public user accounts, e-commerce transactions, online payments, newsletter subscriptions, or an Academy/Learning Management System.
If these services are introduced in the future, this Privacy Policy will be reviewed and updated as necessary.
This Policy does not automatically govern separate software products, customer systems, or services operated under independent privacy arrangements.
4. Personal Information We Collect
Depending on your interaction with the website, we may collect the following categories of information.
4.1 Information you provide directly
When submitting an inquiry through our website, you may provide:
- Full name;
- Company or organization name;
- Job title or professional position;
- Email address;
- Telephone number;
- Service or solution of interest;
- Industry or business sector;
- Project or inquiry type;
- Information included in your message;
- Documents or files attached to your inquiry;
- Privacy acknowledgement or consent information, where applicable.
Some information may be optional depending on the form's configuration.
4.2 Business and professional information
We may process professional contact information provided by clients, prospective clients, partners, suppliers, authors, and other business representatives.
Such information may include professional identities, organizational affiliations, business contact information, and correspondence concerning potential business relationships.
4.3 Information contained in uploaded files
Attachments may contain personal information beyond the fields displayed in the contact form.
We ask users to avoid submitting unnecessary sensitive information, confidential third-party information, identification documents, financial records, or medical information unless specifically requested through an appropriate authorized communication channel.
4.4 Public and editorial information
Where appropriate and approved for publication, our website may display information such as author names, professional biographies, event photographs, project information, and business affiliations.
The publication of such information is separate from the private processing of contact-form submissions.
5. Information Collected Automatically
When you visit our website, certain technical information may be processed automatically by the website, hosting infrastructure, or security systems.
Depending on the actual technical configuration, this may include:
- Internet Protocol (IP) address;
- Browser type and version;
- Device type and operating system;
- Date and time of access;
- Requested pages and resources;
- Technical requests and responses;
- Server access records;
- Error and diagnostic information;
- Security-related events.
This information may be processed to maintain website availability, investigate technical problems, protect against unauthorized activity, and support secure website operations.
We do not represent that every category listed above is permanently stored or retained for a fixed period.
6. How We Use Personal Information
We process personal information for purposes reasonably connected with the operation of our corporate website and business communications.
These purposes include:
Business inquiries: Responding to submitted questions, requests for quotations, project proposals, service inquiries, and partnership opportunities.
Professional communication: Communicating with existing and prospective clients, partners, suppliers, and other business contacts.
Project evaluation: Understanding requested services, assessing project requirements, and evaluating potential business engagements.
Website operation: Maintaining website functionality, content delivery, language preferences, and administrative operations.
Security and reliability: Detecting, preventing, and investigating suspicious activity, unauthorized access, abuse, and technical incidents.
Content management: Managing approved corporate information, articles, author profiles, media files, case studies, and community-related content.
Legal and administrative purposes: Maintaining necessary records, responding to lawful requests, resolving disputes, and protecting the Company's legitimate legal interests.
We do not use information submitted through the contact form for unrelated advertising activities without an appropriate legal basis and, where required, the individual's consent.
7. Grounds for Processing Personal Information
Digital Innovation processes personal information where an appropriate basis exists under applicable law.
Depending on the circumstances, processing may be associated with:
Business or contractual necessity: Handling inquiries, evaluating requested projects, preparing proposals, and taking steps relevant to potential or existing business relationships.
Consent: Processing information where valid consent is requested or legally required.
Operational and security interests: Protecting the website, maintaining reliable infrastructure, preventing misuse, and conducting necessary business administration, where such processing is legally permitted.
Legal obligations: Processing or retaining information where required by applicable laws or lawful instructions issued by competent authorities.
The legal characterization of these grounds depends on the laws applicable to the relevant processing activity.
This section does not assert that a particular foreign data protection law automatically governs all processing performed by Digital Innovation.
8. Contact Forms and Business Inquiries
Our website provides a contact form through which visitors may submit business inquiries.
Information submitted through this form is stored in the website database and made available to authorized administrative personnel through the Company's administration dashboard.
Submissions may also be transmitted to designated corporate email accounts for inquiry handling.
Administrative access to these submissions is restricted to the authorized SuperAdmin role.
We use submitted information to respond to inquiries, understand business requirements, evaluate potential projects, and maintain relevant business correspondence.
The Company may retain records of correspondence where reasonably necessary for business administration, contractual matters, dispute resolution, or applicable legal requirements.
Visitors should ensure that information provided is relevant to the inquiry and should avoid including unnecessary confidential or sensitive information.
9. File Attachments
Visitors may be permitted to upload documents or other files when submitting inquiries.
Uploaded files are processed in connection with the relevant inquiry and may be accessed by authorized personnel responsible for reviewing the submission.
Files may be stored using the Company's website infrastructure or associated storage facilities.
We seek to apply appropriate security measures to reduce risks associated with unauthorized access, malicious files, and inappropriate disclosure.
Users remain responsible for ensuring that they have the appropriate authority to submit documents containing information about other individuals or organizations.
10. Cookies and Similar Technologies
Our website may use cookies or similar technologies necessary for its operation, security, administration, and functionality.
10.1 Strictly necessary technologies
Depending on the website's configuration, these technologies may support:
- Essential website functionality;
- Administrative authentication;
- Session management;
- Security controls;
- Protection against automated misuse;
- Language preferences;
- Technical operation and reliability.
These technologies are used only where implemented and necessary for the relevant functionality.
10.2 Optional analytics and marketing technologies
Digital Innovation has not confirmed the use of optional advertising or behavioral-tracking technologies such as Google Analytics, Meta Pixel, Microsoft Clarity, or LinkedIn Insight Tag.
This Policy therefore does not describe those technologies as currently implemented.
If optional analytics, advertising, or marketing technologies are introduced, we will review this Policy and implement appropriate notices or consent mechanisms where required by applicable law.
10.3 Cookie controls
Users may manage cookies through their browser settings.
Disabling certain essential technologies may affect website functionality or administrative features.
11. Google Search Console
Digital Innovation uses Google Search Console to monitor aspects of its website's appearance in Google Search, indexing status, and search performance.
Google Search Console provides website owners with search-related performance and technical information.
Its use does not, by itself, mean that our website employs Google Analytics or advertising-based visitor tracking.
Information processed by Google in connection with its services is subject to Google's applicable terms and privacy documentation.
For more information, visitors may consult Google's Privacy Policy.
12. Website Hosting and Technical Service Providers
Our website uses Hostinger Cloud Hosting for hosting infrastructure.
Hostinger may process or store website-related information as necessary to deliver hosting, infrastructure, technical support, reliability, and security services.
Depending on the website configuration, other technical service providers may support functions such as email delivery, domain services, security, content delivery, or technical maintenance.
Where these providers process personal information on our behalf, we seek to limit access and processing to what is reasonably necessary for the relevant service.
The geographic location of the website's production server, database, uploaded-file storage, and backups must be verified against the active infrastructure configuration.
13. Sharing and Disclosure of Personal Information
Digital Innovation does not sell or rent personal information submitted through its website.
Personal information may be disclosed where reasonably necessary to:
Authorized Company personnel: Individuals responsible for website administration, inquiry management, or other legitimate business functions.
Hosting and infrastructure providers: Companies providing website hosting, storage, security, or essential technical services.
Technical service providers: Providers supporting website maintenance, communications, or operational functionality.
Professional advisers: Legal, accounting, or other professional advisers where access is reasonably necessary.
Competent authorities: Governmental, judicial, or regulatory authorities where disclosure is required by applicable law or a valid legal process.
Protection of rights and security: Relevant parties where disclosure is legally permitted and reasonably necessary to investigate security incidents, prevent fraud, or protect legal rights.
Any disclosure should be limited to information appropriate for the relevant purpose.
14. International Data Transfers
Digital Innovation is headquartered in Iraq and uses external cloud hosting infrastructure.
Depending on the physical locations of servers and service providers, personal information may be stored, accessed, or processed outside Iraq.
The use of Hostinger does not, by itself, establish the country in which a particular website's information is stored.
Where international processing occurs, Digital Innovation will seek to apply appropriate contractual, organizational, and technical safeguards consistent with applicable legal requirements.
Individuals may contact us for available information concerning the processing locations and safeguards relevant to their personal information.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, contractual, security, and operational requirements.
Our general retention approach is as follows:
| Data category | General retention approach |
|---|---|
| General contact inquiries | Up to 24 months after the last meaningful interaction |
| Unsuccessful business inquiries | Up to 24 months after the last meaningful interaction |
| Active project inquiries | For the duration of the active business engagement |
| Contractual and business records | As required by applicable legal, contractual, and legitimate recordkeeping requirements |
| Uploaded attachments | Generally aligned with the associated inquiry |
| Security and technical logs | For periods reasonably necessary for security and operational purposes |
| Published corporate content | Until removed, updated, or no longer required for its approved publication purpose |
Data associated with disputes, investigations, legal obligations, or active contractual matters may be retained for longer where appropriate and legally permitted.
The retention periods described above do not necessarily determine how long residual copies remain in technical backups. Backup retention is governed by the applicable system configuration and deletion procedures.
16. Information Security
Digital Innovation recognizes the importance of protecting personal information against unauthorized access, disclosure, alteration, destruction, and misuse.
We seek to maintain reasonable administrative, organizational, and technical safeguards appropriate to the nature of the information and relevant processing risks.
These safeguards may include, as implemented:
- Restricted administrative access;
- Authentication and account controls;
- Secure website communications;
- Server and infrastructure security;
- Database access restrictions;
- Appropriate handling of uploaded files;
- Monitoring and investigation of security incidents;
- Backup and recovery arrangements;
- Administrative oversight.
Although we take information security seriously, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.
17. Privacy Requests and Individual Choices
Individuals may contact Digital Innovation to raise questions or submit requests concerning personal information held about them.
Depending on applicable law and the circumstances, requests may include:
Access: Requesting information about personal information held by the Company.
Correction: Requesting correction of inaccurate or incomplete personal information.
Deletion: Requesting deletion of information where applicable legal and operational requirements permit.
Withdrawal of consent: Withdrawing consent where processing depends on consent, without automatically affecting processing lawfully undertaken before withdrawal.
Objections or concerns: Raising questions or concerns regarding particular processing activities.
Requests may be sent to:
We may request reasonable verification of identity before disclosing, modifying, or deleting personal information.
Certain requests may be limited by applicable legal requirements, contractual obligations, security considerations, or legitimate record-retention needs.
Where individuals have additional statutory rights under laws applicable to a particular processing activity, those rights will be respected as required.
18. Public Content, Authors, and Corporate Information
Our website may publish information concerning Digital Innovation's projects, clients, partnerships, community activities, and professional contributors.
Such information may include:
- Author names and biographies;
- Professional photographs;
- Public business contact information;
- Approved client and partner information;
- Project descriptions;
- Event and community photographs;
- Corporate announcements and articles.
Only information approved for public disclosure should be published.
Confidential project information, internal business records, and private inquiry submissions are not intended for public publication.
Where published content includes identifiable personal information, Digital Innovation will seek to ensure that an appropriate basis or authorization exists for publication.
Information intentionally published on public website pages may be accessible to visitors and may be indexed by external search engines.
19. Third-Party Websites and External Links
Our website may contain links to third-party websites, social media platforms, business partners, clients, and external resources.
These websites operate independently and may maintain their own privacy policies and data-processing practices.
Digital Innovation does not control the privacy practices of independent third-party websites.
Visitors are encouraged to review the relevant privacy policies before submitting personal information to external websites.
20. Children's Privacy
Our corporate website is primarily intended for businesses, professionals, organizations, clients, partners, and general visitors.
The website is not specifically designed to solicit or collect personal information from children.
If we become aware that personal information has been submitted by a minor in circumstances requiring parental authorization or other protective measures under applicable law, we will assess and address the matter appropriately.
21. Changes to This Privacy Policy
Digital Innovation may revise this Privacy Policy to reflect changes in:
- Website functionality;
- Business operations;
- Information-processing activities;
- Technical infrastructure;
- Third-party service providers;
- Applicable legal requirements;
- Security and privacy practices.
The updated version will be published on our website with a revised Last Updated date.
Where applicable law requires additional notice or consent for a material change, we will take the appropriate steps.
22. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, please contact:
Digital Innovation for Information Technology and General Trading LTD
Baghdad, Republic of Iraq
Email: Compliance@diiqltd.com
Website: https://diiqltd.com
We will review privacy-related communications and respond in accordance with applicable requirements and reasonable administrative procedures.